Customer Service

Find answers with our support knowledge base or contact us we’re here to help you.

Frequently Asked Questions

Browse our collection, select your desired product and size, choose your preferred design, and add it to your cart. Follow the checkout process to complete your purchase.

Yes, we can customize both sizes and designs! We understand that you may want a specific size or a unique design for your home decor. Please contact us through our website’s contact form or by emailing us directly to discuss your customization options.

We offer free standard shipping worldwide via Yun Express. Expedited shipping via DHL Express is available at an additional cost, calculated at checkout.

Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.

We accept payments through Stripe Invoices, which supports various options including credit cards, debit cards, PayPal, Apple Pay, and Google Pay.

After a shipment reaches your country it might be subject to import duties and taxes. Additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country, contact your local customs office for further information. To facilitate the customs process, we reserve the right to inform customs of the value of goods within the packages. For the same reason, customs officials are permitted to open packages. ebeddingsets has no influence over this procedure.

Standard shipping typically takes 13-20 business days. Expedited shipping typically takes 3-7 business days.

Orders typically take 3-7 business days to process before they are shipped.

Some e-mail services incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact our Order-Support to check whether we received your order.

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

On rare occasions or in remote areas there sometimes might be a delay. Ebeddingsets unfortunately has no influence on this. If the announced shipping times are exceeded significantly, please contact our Order-Support with your order number.

Once you have checked out your order, you should receive an e-mail from Stripe confirming your payment, followed by an e-mail from us acknowledging your order.

We aim to process and dispatch all orders As soon as Possible after our printing process. Once we have dispatched your order, you will receive an e-mail confirming your order, along with an accompanying invoice.

We can only change orders that have not been processed for shipping yet.

Once your order is under the status “In Progress”, “Printing” or “Shipped”, then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the helpdesk.

You have 7 days from the date of delivery to initiate a return. Items must be unused, unwashed, and in their original packaging. Customized products are non-refundable unless damaged or defective.

If your return is approved, we will process your refund within 7 days. The refund will be credited to your original payment method.

We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR.

If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR. Your bank will apply the corresponding conversation rate of the currency you choose.

Once you’ve placed your order, it usually takes 2 to 5 Days to process it for delivery.

Yes, you’ll receive a tracking number once your order ships. You can use this number to track your package’s progress.

For damaged packages, please contact us immediately with photos or videos as proof. We’ll reship your order with expedited shipping. For lost packages, please contact the shipping carrier directly.

Payment is processed at the time of order placement.

You can reach us through our website’s contact form or by emailing us directly.

Yes, we ship worldwide!