Frequently Asked Questions
Do I have to pay a customs duty for the goods i order ?
After a shipment reaches your country it might be subject to import duties and taxes. Additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country, contact your local customs office for further information. To facilitate the customs process, we reserve the right to inform customs of the value of goods within the packages. For the same reason, customs officials are permitted to open packages. EBeddingSets has no influence over this procedure.
Why have I not received an order confirmation?
Some e-mail services incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact our Order-Support to check whether we received your order.
How secure is shopping in the EBeddingSets ? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
I have not yet received my delivery, although the stated delivery time has passed.
On rare occasions or in remote areas there sometimes might be a delay. EBeddingSets unfortunately has no influence on this. If the announced shipping times are exceeded significantly, please contact our Order-Support with your order number.
What exactly happens after ordering?
Once you have checked out your order, you should receive an e-mail from Stripe confirming your payment, followed by an e-mail from us acknowledging your order.
We aim to process and dispatch all orders As soon as Possible after our printing process. Once we have dispatched your order, you will receive an e-mail confirming your order, along with an accompanying invoice.
Can I change my order?
We can only change orders that have not been processed for shipping yet.
Once your order is under the status “In Progress”, “Printing” or “Shipped”, then we cannot accept any edits to your order.
To make changes to your order, please reach out to support through the helpdesk.
Which currency will I be charged in?
We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR.
If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR. Your bank will apply the corresponding conversation rate of the currency you choose.
How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your “order history” section on your account page,.