HOME • SUPPORT

 

Customer Service

Find answers with our support knowledge base or contact us we’re here to help you.

Frequently Asked Questions

Shipping charges for your order will be calculated and displayed at checkout. We offer free shipping for almost all countries.

Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.

We accept payment by credit/debit card (VISA, MasterCard, Amex, Discover) by Stripe and Payhere.

After a shipment reaches your country it might be subject to import duties and taxes. Additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country, contact your local customs office for further information. To facilitate the customs process, we reserve the right to inform customs of the value of goods within the packages. For the same reason, customs officials are permitted to open packages. EBeddingSets has no influence over this procedure.

Expected delivery date displayed at every product page.

Some e-mail services incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact our Order-Support to check whether we received your order.

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

On rare occasions or in remote areas there sometimes might be a delay. EBeddingSets unfortunately has no influence on this. If the announced shipping times are exceeded significantly, please contact our Order-Support with your order number.

Once you have checked out your order, you should receive an e-mail from Stripe confirming your payment, followed by an e-mail from us acknowledging your order.

We aim to process and dispatch all orders As soon as Possible after our printing process. Once we have dispatched your order, you will receive an e-mail confirming your order, along with an accompanying invoice.

We can only change orders that have not been processed for shipping yet.

Once your order is under the status “In Progress”, “Printing” or “Shipped”, then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the helpdesk.

We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR.

If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR. Your bank will apply the corresponding conversation rate of the currency you choose.

Once you’ve placed your order, it usually takes 2 to 5 Days to process it for delivery.

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “order history” section on your account page,.

We currently don’t have any physical stores under our brand name. However, we do have several distributors in Europe, the US and Canada.